For those that prefer an alternative to a backpack. Our newest X-TOTE (pronounced cross-tote) is a tote and a messenger bag in one sleek package. It also provides ample storage for everything you need to take with you and innovative features to allow ease of use from the office to the airport and everything in between.
The ultimate all-in-one bag with an added bonus to attach our ANNEX series (LINER, CARRIER and/or CASE) when needing a compact, quick access daily carry option to bring with you. Or as an added storage capacity. ANNEX CARRIER/CASE can attach to either side of the X-TOTE, while the ANNEX LINER can attach to the front compression straps to create your ideal setup.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
Flat B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Refund MethodSuburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days.
If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Account Number:
Bank
Bank Code
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.